"Alternatively, when we are the ones who have caused someone else pain and yet failed to offer apology, it was perhaps because acting badly made us feel intolerably guilty. We can be so sorry that we find ourselves incapable of saying sorry. We run away from our victims and act with strange rudeness towards them, not because we aren’t bothered by what we did, but because what we did makes us feel uncomfortable with an unmanageable intensity. Our victims hence have to suffer not only the original hurt, but also the subsequent coldness we display towards them on account of our tormented consciences."
Alain de Botton